We want you to be fully satisfied with your order, and we give every order our full attention, no matter how large or small.
We understand the promptness and efficiency of the ordering process and the quality of the products you purchase through us are of utmost importance to you. Our two main goals are:
- To provide the very best products available to our customers
- To provide the very best service so that we achieve 100% customer satisfaction
Over the years, we have built strong working relationships with suppliers. These are suppliers with well-deserved reputations for quality. For example, we frequently purchase Hanes® brand T-shirts, and Cross® pens. Both of these suppliers have been in business over 100 years. These dependable suppliers provide us with quality products and they guarantee their quality to us. We know our incoming product is good, so we can concentrate on refining our own production processes.
Our production staff is highly experienced in all of our manufacturing processes. Our quality assurance staff is even more experienced, because many of our most experienced production people naturally move into the quality field. Production and quality people work hand in hand to produce high quality products in which we have full confidence. In fact, we guarantee them.
Customer satisfaction is our highest priority. All of us here at Pacifica T-Shirts work together to keep your order moving smoothly and accurately through our system. We make every effort to prevent any defects, errors or mistakes from occurring.
In the unlikely event that you are not pleased with your order, Pacifica T-shirts will work tirelessly with you until we correct the problem to your complete satisfaction. If your order is damaged in shipping or in any way does not meet your expectations, please return it to us and tell us how you would like us to fix the problem.
Simply contact our helpful and efficient Customer Service Department at
for a fast response. We will handle your request courteously and promptly.
In addition, if you have any comments, praise, criticism, or suggestions on how we can better serve you, please contact us at the same number or email us at:
Our guarantee is not something we wrote down one day and just slapped up on our Website. Our guarantee is who we are and how we live. We have high personal ethics and high business ethics at Pacifica T-Shirts. We believe in fair exchange and going the extra mile for our customers. We want you to be satisfied, so please let us know if anything is wrong with our quality or service.